Refund, Return & Hardware Deposit Policy

General refund & return policy

Retailr AI operates under a strict no-refund policy. Once a purchase is made — whether for software, hardware or services — it is non-refundable. We do not offer exchanges or returns except in the case of defective hardware during the initial installation.

Non-returnable items

The following items are non-returnable and non-refundable under any circumstances:

• Digital or downloadable software products
• Subscription fees (monthly or annual)
• Media players and related accessories once activated (bought directly or from third-party platforms such as Amazon)
• Display units

Defective or damaged goods

If any hardware arrives defective or damaged, notify us immediately at [email protected]. We will replace it only if the issue is reported within 7 days of delivery and verified by our support team.

Hardware deposit refund terms

• A refundable hardware deposit is required at the time of installation.
• The deposit is refunded only on official cancellation of the Retailr AI software subscription, with a minimum of 60 days’ prior written notice.
• No deposit is refunded unless the subscription is formally cancelled.
• Hardware must be returned complete and in original condition, including all components such as media players, screens, cables, adapters, remotes and mounting parts.
• If any part is missing or damaged, the hardware is considered incomplete and no refund will be issued.
• A $35 restocking fee per device is deducted from the refunded deposit on approved return.
• Refunds are processed within 14 business days after inspection and verification of returned items.

Return shipping responsibility

• Customers are responsible for all return shipping costs.
• Shipping costs are non-refundable.
• For high-value returns, we recommend a trackable shipping service or shipping insurance. Retailr AI is not liable for lost or damaged return shipments.

Return address