They arrive
The lobby wall greets them, shows what's open, and points them to the bar, the spa and tonight's offer.
Hotels · Resorts · Motels & Inns
Smart hospitality starts with smarter screens.
Lobby signage, personalised in-room TV welcome, QR service requests, room-service ordering, a staff dispatch board and automatic Google reviews — one platform, one login, every property you run.
No app for guests to download · works with the TVs you already have · live in about two weeks
Welcome, Mr. Rohan Sharma · Room 512
2 extra towels · Room 214 · 4 min
1Login for every property
0Apps guests must install
24/7Requests captured, even at 2 AM
5×More review invites than a paper card
Boutique hotels · Resorts · Motels & roadside inns · Extended stay · B&Bs · Hotel restaurants & bars
The guest journey
Five moments. One platform.
Most properties stitch together a TV vendor, a printed comment card, a phone at the front desk and a clipboard in the kitchen. Retailr replaces all of it with one system that talks to itself.
They settle in
The TV says their name, shows checkout time, Wi-Fi and one QR code that opens everything.
They need something
Towels, a razor, late checkout — one tap. It lands on the staff board with a timer running.
They get hungry
Full in-room dining menu, paid on the phone, straight to the kitchen screen. No phone tag.
They check out
Happy guests get walked to Google. Unhappy ones reach your manager first, privately.
01 · Reception & lobby signage
Your best salesperson never takes a break.
Screens in reception, the lift lobby, the breakfast room and corridors that tell your story — and quietly sell the spa, the rooftop bar and the sister property down the road.
Welcome messages, check-in information and hotel announcements
Amenity boards: restaurant, spa, fitness centre, pool, parking, shuttle times
"What's on in town" — events, festivals, walking distances, local partners
Special offer tiles: weekend getaways, spa packages, upgrades, late checkout
Live weather, clock and dayparted content that changes itself
Instant all-screen takeover for emergencies or a last-minute announcement
02 · In-room TV player
The TV knows who just walked in.
A small player behind the TV turns every room into a personal welcome screen — the guest's name, their checkout time, and one QR code that opens dining, housekeeping and concierge. Then it hands the TV back to normal viewing.
Personalised welcome: guest name, room number, checkout time, Wi-Fi details
Scan-to-open menu for in-room dining, service requests and spa booking
Property directory, house rules and local guide — no printed binder needed
Group and event screens: "Welcome, Northland Sales Kickoff"
Same content engine as the lobby wall — update once, lands everywhere
Works with the TVs you already own; hands back on any key press
03 · Smart service requests
Every "can I get…" in one place, with a timer on it.
A printed QR card by the bed, a QR on the TV, a link in a text — all three open the same request page. It hits your staff board the second they tap.
Printed QR codes per room, per floor, per lobby desk — no app, no login
Build your own request list: housekeeping, maintenance, concierge, front desk
Requests route to the right team automatically, with a clock running
Guest sees live status — received, on the way, done — so nobody calls twice
Anything sitting too long escalates to the manager on duty
Multi-language, so international guests ask in their own words
04 · In-room dining & ordering
Room service without the phone call.
Your full menu, photographed and priced, opens from the TV or the QR card. Guests order and pay on their own phone — or charge it to the room. The kitchen sees it instantly.
Full menu with photos, modifiers, allergens and daily specials
Pay by card on the phone, or charge to room — your call, per property
Same menu powers your restaurant's pickup, delivery and table ordering
Scheduled ordering, so breakfast-in-room can be booked the night before
One menu feeds the room TV, your menu boards and your Google listing
Connects to Clover and your existing till — no double entry
05 · Staff board & order display
One tablet runs the floor.
A single tablet at the desk shows every open request and order across the property, colour-coded by how long it's been waiting. The kitchen gets its own screen with bump-to-done status the guest can see.
Central tablet board: requests, orders, rooms, and who's on it
Kitchen display with ticket status — new, cooking, ready, delivered
Assign to a housekeeper or runner in one tap; they get it on their phone
Ageing requests turn amber then red, so nothing quietly rots in a queue
Shift handover view — what's still open when the night crew walks in
End-of-day summary: what was asked for, how fast you answered, by team
Requests & orders · Live● 4 open
Room 214 · 2 towelsHousekeeping · Priya
4 minRoom 108 · AC not coolingMaintenance · escalated
18 minOrder #4471 · Butter chickenIn-room dining · cooking
6 minRoom 512 · Taxi for 8 PMConcierge · front desk
Booked7m 20sAverage answer time today
63Requests handled today
Where the screens go
Every space in the property, covered.
Lobby to spa to staff room — the same platform, with content that suits each space.
Hotel lobbies
Welcome guests, show weather, local guides and check-in hours with branded visuals.
Conference & event spaces
Digital agendas, speaker line-ups, sponsor content and directions to the right room.
Restaurants & lounges
Digital menus, happy hour timings, chef's specials and reservation details.
Spa & wellness
Treatments, promotions and therapist availability — the fastest way to fill an empty slot.
Lifts & guest floors
On-site services, packages and safety messages during the ride or the walk to the room.
Staff zones
Shift rosters, internal announcements and policy updates — digitally, not on a laminated poster.
Signage platform
Everything the screens themselves can do.
The guest experience runs on top of a full signage platform — the same one powering restaurants and retail.
Any file type
Images, videos, PDFs and presentations, from the file systems you already use.
Built-in apps & feeds
Weather, clocks, traffic and social feeds from Instagram, Facebook and Google.
Dynamic playlists
Mix visuals, video and widgets; content rotates automatically.
Flexible scheduling
By time of day, day of week or specific dates — ideal for events and seasonal offers.
Landscape or portrait
Both orientations supported, so screens fit the space rather than the other way round.
Custom screen zones
Split a display — promo video, menu and live weather on one screen.
Offline playback
Screens don't go blank in an outage. Content stays downloaded and keeps playing.
Automatic reboots
Scheduled restarts keep displays healthy without anyone unplugging anything.
Wayfinding & directories
Interactive maps and digital directories for large properties and resort grounds.
Built-in editor
Design and manage content in the dashboard — no extra tools to license.
Roles & approvals
Different access levels per property and per team, with approval steps.
Content analytics
Track what played and how it performed, with exportable reports.
06 · Reviews & reputation
More five-star reviews. Fewer surprises.
Ask every guest how the stay went — on the TV, at checkout, or by text the morning after. Happy guests get a one-tap path to Google. Unhappy ones reach your manager privately, before they reach the internet.
Feedback capture from the TV, the QR card, checkout, or an automatic text
Happy guests routed straight to Google, Tripadvisor or Booking.com
Private complaints alert your manager on duty within minutes
Suggested replies to every public review, ready to approve and post
Automatic monthly audit: star rating, response time, recurring themes
Brand standards check across all your properties
Reputation · All propertiesLast 30 days
4.7 ★★★★★
Average rating · up from 4.3
142New Google reviews
96%Reviews replied to
9Caught privately, never posted
Guests keep mentioningBreakfast · staff · parking
07 · Centralised screen management
Ten properties. One screen. One evening.
Push a menu change, a promo tile or a brand refresh to every property at once — or to just the two on the highway. Each location still edits what's local, inside the rules you set.
Brand templates with per-property overrides for hours, prices and offers
Group screens by property, floor, zone or screen type
Live screen status — know a display went dark before a guest tells you
Staff roles and permissions per property, per team
Side-by-side view of requests, orders and ratings across the group
One bill for the group, itemised by property
Screens that sell
Turn every display into quiet revenue.
The same screens that inform your guests are the cheapest advertising space you own.
Promotions & offers
Spa deals, restaurant specials, gym offers and room upgrades — scheduled to the hour they actually sell.
Seasonal experiences
Festive campaigns, holiday packages and wellness weeks — a year of content planned once, released on schedule.
Event & meeting boards
Conference timings, banquets and weddings, with wayfinding to the right room and the group's name on the door.
Also available
The rest of the Retailr toolkit, pointed at hospitality.
Everything below runs on the same platform and the same login. Turn on what you need, when you need it.
Queue management
Front desk at 3 PM, the breakfast rush, spa check-in. Guests take a spot and get a text when it's their turn.
Guest rewards
Points for repeat stays and restaurant spend, perks for booking direct, and a spin-the-wheel offer at checkout.
Commission-free ordering
Your restaurant and bar taking pickup, delivery and table orders on your own site — no third-party app skimming 25%.
Digital menu boards
Breakfast bar, café, lounge and poolside. Same menu as your ordering page, so a price change lands everywhere.
Occupancy sensors
Live counts for the pool, gym and lounge on the lobby wall and in-room TV. Guests stop asking "is the gym busy?"
Back-of-house screens
Shift notes, housekeeping targets, safety reminders and today's arrivals — in the staff room, not on a laminated poster.
Local partner tiles
Sell tile space on your lobby wall to tour operators, taxi firms and nearby attractions. Your signage starts paying for itself.
Multi-language screens
Guest-facing content in the languages your travellers actually speak, switched per property or per guest.
Emergency broadcast
Take over every screen in the building instantly — evacuation notices, weather warnings, lift outages — then hand them back.
Getting started
Live in about two weeks.
We do the heavy lifting. You approve the content and plug in the players.
Day 1
Walkthrough
Fifteen minutes on a call. We look at your property, your screens and what you want guests to see.
Week 1
We build it
Our team builds your welcome screens, amenity boards, menu and request list from your photos and price list. You review.
Week 2
Plug in
Players arrive pre-configured. Plug into HDMI, connect to Wi-Fi, done. QR cards ship printed and ready for the rooms.
Go live
Train & launch
Thirty minutes with your front desk and kitchen team. Then we stay on call while the first guests use it.
Pricing
Start with screens. Add the guest experience when you're ready.
Every property starts with signage. The full guest experience is one add-on on top of it. No setup fees, no per-order commission, no long lock-in.
Signage
$15 USD / screen / month
Reception, lifts, restaurant, gym, meeting rooms and guest-room TVs.
- Unlimited content updates and scheduling
- Welcome, amenity and offer screens
- Weather, clocks and local event feeds
- Live screen status monitoring
- Emergency all-screen takeover
- Central console across every property
Billed per active screen. Add or pause screens any month.
Guest Experience
+$499 USD / location / month
The add-on that turns screens into service.
- Personalised in-room TV welcome by guest name
- QR service requests & digital concierge
- In-room dining and online ordering
- Staff tablet board & kitchen display
- Review collection & reputation automation
- Unlimited rooms, unlimited staff logins
- Priority support and onboarding
Flat per location, however many rooms you run. Requires Signage.
Hardware
Talk to us
Buy from us or bring your own.
- Pre-configured signage players
- In-room TV players
- Staff tablets and kitchen displays
- Printed QR cards and table tents
- Occupancy sensors
- Mounting and on-site installation
Quoted per property once we know your screen count.
A 20-room motel
4 common-area screens$60
Guest Experience$499
Per month$559
An 80-room hotel
10 common-area screens$150
Guest Experience$499
Per month$649
Signage only
6 lobby & menu screens$90
No add-on—
Per month$90
All prices USD, billed monthly. Cancel with 30 days' notice. Running more than one property? Ask about group pricing.
The things people ask us first.
Do we have to replace our TVs?
No. A small player plugs into the HDMI port on the TVs you already have. If a TV is very old or has no free HDMI port we'll tell you before you buy anything.
Do guest-room TVs count as screens?
Yes — any screen running Retailr content is $15 USD a month, room TVs included. If you'd rather start small, put signage on your common areas first and roll rooms out floor by floor. The $499 Guest Experience add-on is flat per location no matter how many rooms you have.
Do guests need to download an app?
Never. Everything opens in the phone's browser from a QR code — on the TV, on a printed card by the bed, or on a table tent.
Will it work with our property management system?
Guest name, room number and checkout time can be pulled from your PMS so the TV personalises itself at check-in. We'll confirm your specific system on the demo call. If a direct connection isn't available, your front desk can set a room's guest name in two taps.
Can the kitchen handle in-room dining on the same screen as restaurant orders?
Yes. Room service, restaurant tables, pickup and delivery all land on the same kitchen display, tagged so the crew knows where each ticket is going.
What happens to bad feedback?
It goes to your manager on duty, privately, usually within minutes of the guest tapping it — while they're still on the property and you can still fix it. Only guests who tell you the stay went well get walked to Google.
We run several properties. Is that one account or several?
One account. You get a group view across every property, brand templates that push everywhere at once, and per-property overrides for anything local. Billing arrives as one invoice, itemised by property.
How long is the contract?
Month to month. Cancel with 30 days' notice, whether you run one property or twenty.
See it running on a real property.
Fifteen minutes. We'll show you the lobby wall, the in-room TV, a live service request and the review flow — using your property's name and your own menu, so you can picture it properly.