Privacy Policy

1. Information we collect

Personal information

• Full name
• Email address
• Phone number
• Company name
• Billing and shipping address
• Payment details (handled via secure third-party processors)
• Any information you submit through contact forms or account registration

Non-personal information

• IP address
• Browser type and device details
• Pages visited and time spent on the site
• Referral URLs
• Cookies and similar tracking technologies

2. How we use your information

We use your information to:

• Provide and manage our services
• Process transactions and send updates
• Respond to your inquiries and support requests
• Improve website performance and user experience
• Send marketing or promotional emails (only with your consent)
• Comply with legal requirements

3. Legal basis for processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent — when you give us permission (for example, signing up to our product)
• Contract — when processing is necessary for a contract with you
• Legal obligation — when we are required to comply with the law
• Legitimate interests — for purposes such as improving our services

You have the right to withdraw your consent at any time.

4. Your rights under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Request data portability
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

5. Cookies and tracking technologies

We use cookies and similar technologies to analyze website traffic, remember your preferences, serve relevant ads (if applicable) and improve site performance.

Types of cookies we use

• Essential cookies — required for basic site functionality
• Performance cookies — help us understand how users interact with our site
• Functional cookies — remember your choices and preferences
• Marketing cookies — may be used to track visitors for ad targeting

Cookie consent (GDPR / CPRA)

When you visit retailr.ai, you will see a cookie consent banner. By clicking “Accept,” you agree to the use of cookies as described. You can withdraw or change your consent at any time through your browser settings or our cookie banner.

You can also clear or block cookies in your browser: Google Chrome · Mozilla Firefox · Safari

6. Data retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements.

7. Data security

We take security seriously and use technical, administrative and physical safeguards to protect your information. However, no method of online transmission or storage is 100% secure.

8. Sharing your information

We may share your data with:

• Trusted third-party service providers (for example, payment processors and email platforms)
• Legal or regulatory authorities if required by law
• Successors in the event of a company sale, merger or acquisition

We never sell your personal data.

9. Children’s privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

10. International data transfers

If you are outside Canada and submit information to us, your data may be transferred to, stored in or processed in Canada or other jurisdictions where our servers or third-party partners are located. We ensure appropriate safeguards are in place for such transfers.

11. Third-party links

Our website may include links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of our site after changes constitutes acceptance of those changes.