Privacy Policy

Effective Date: June 25, 2024
Last Updated: June 25, 2025

Welcome to Retailr.ai. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website retailr.ai, use our services, or interact with us. By accessing our site, you consent to the data practices described in this policy.

1. Information We Collect

We may collect both personal and non-personal information:

Personal Information

Full name
Email address
Phone number
Company name
Billing and shipping address
Payment details (handled via secure third-party processors)
Any information you submit via contact forms or account registration

Non-Personal Information

IP address
Browser type and device details
Pages visited and time spent on the site
Referral URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Provide and manage our services
Process transactions and send updates
Respond to your inquiries and support requests
Improve website performance and user experience
Send marketing or promotional emails (only with your consent)
Comply with legal requirements

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Consent: When you give us permission (e.g., signup to our product)
Contract: When processing is necessary for a contract with you
Legal obligation: When we are required to comply with the law
Legitimate interests: For purposes such as improving our services

You have the right to withdraw your consent at any time.

4. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

Access your personal data
Correct inaccuracies in your data
Request data deletion (“right to be forgotten”)
Object to or restrict certain types of processing
Request data portability
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@retailr.ai.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Remember your preferences
Serve relevant ads (if applicable)
Improve site performance

Types of Cookies We Use:

Essential cookies: Required for basic site functionality
Performance cookies: Help us understand how users interact with our site
Functional cookies: Remember your choices and preferences
Marketing cookies: May be used to track visitors for ad targeting

Cookie Consent (GDPR/CPRA Compliance)

When you visit retailr.ai, you will see a cookie consent banner. By clicking “Accept,” you agree to the use of cookies as described. You can withdraw or change your consent at any time via your browser settings or our cookie banner.

You can also clear or block cookies through your browser:

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

7. Data Security

We take security seriously and use technical, administrative, and physical safeguards to protect your information. However, no method of online transmission or storage is 100% secure.

8. Sharing Your Information

We may share your data with:

Trusted third-party service providers (e.g., payment processors, email platforms)
Legal or regulatory authorities if required by law
Successors in the event of a company sale, merger, or acquisition

We never sell your personal data.

9. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

10. International Data Transfers

If you are outside Canada and submit information to us, your data may be transferred to, stored in, or processed in Canada or other jurisdictions where our servers or third-party partners are located. We ensure that appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of our site after changes constitutes acceptance of those changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, contact us at:

Retailr AI
Email: support@retailr.ai
Address: #210, 137 Glasgow St, Kitchener, ON N2G 4X8, Canada