Reviews & Reputation

Know which dish people rave about. Then sell it everywhere.

Retailr collects reviews, reads what they say about individual dishes, and pushes your favourites onto your menus, your screens and your Google profile — for one location or a hundred.

Google Business Profile, review responses and franchise audits in one place.

AI-optimised business descriptions and review management
4.8 ★ across 12 locations
“Butter chicken” — 63 mentions

Your guests already told you what to promote.

Retailr reads every review at the dish level, ranks what people actually praise, and turns it into a recommendation you can put on a screen the same day.

Most-loved dishes — mentioned in reviews Butter chicken 63 Truffle fries 47 Mango lassi 31 Lamb biryani 22 Ranked from review text, not from what you guessed. Menu boards & QR menus “Guest favourite” badge on the top dish Google Business Profile The dish people search for, front and centre Campaigns & social Promote the winner, not the guess Most-loved dishes · from reviews Butter chicken63 Truffle fries47 Mango lassi31 Lamb biryani22 Ranked from review text, not guesses. PROMOTED TO Menu boards & QR menus“Guest favourite” badge on the top dish Google Business ProfileThe dish people search for, front and centre Campaigns & socialPromote the winner, not the guess

Dish-level sentiment

See which items get praised, which get complaints, and which nobody mentions at all.

Guest favourite badges

The top dish gets flagged automatically on menus and screens.

Fix the weak items

Repeated complaints about one dish surface before they sink your rating.

Compare by location

The favourite in one store isn't the favourite in another. Promote accordingly.

Review collection system

Ask at the right moment.

A QR at the table, a message after pickup, a prompt on the order status screen. Retailr asks when the meal is still fresh in mind, and makes writing the review take fifteen seconds.

Prompts from screens, QR codes, SMS and WhatsApp Suggested wording guests can edit in their own voice Dish names captured so feedback is specific Every review invited the same way, in every location

Every review answered, on brand.

Retailr reads the sentiment, drafts a reply in your tone and posts it — or holds it for approval when the review is a difficult one.

Sentiment analysed as reviews land Replies written in your brand voice Negative reviews escalated to a human first Response times that don't depend on who's on shift
Automated review collection and responses
SEO-driven menu and review visibility

Menus and reviews that work together.

Your dishes are what people search for. Keyword-ready menu items plus a steady flow of fresh reviews give Google new, relevant content about your restaurant every week.

Keyword-ready menu items Reviews linked to the dishes they mention Fresh content signals without writing blog posts

One brand. Every location. Proof it's actually running.

Franchise standards fail quietly — an old poster in one store, a wrong price in another, a profile nobody updated. Retailr makes it visible.

Central brand library Logos · Templates · Menus · Campaigns Version controlled · Approved only Location 01 Assets current · Audit passed Location 02 Assets current · Audit passed Location 03 Old poster · Audit flagged audit results report back to head office Central brand library Logos · Templates · Menus · Campaigns Version controlled · Approved only Location 01Assets current · Audit passed Location 02Assets current · Audit passed Location 03Old poster · Audit flagged ↑ audit results report back to head office

Central asset library

Approved logos, templates and campaign artwork in one place. Franchisees can't publish an unapproved version.

Push once, land everywhere

Update a template at head office and every location picks up the new version automatically.

Location audits

Scheduled checks on what's playing, what's priced wrong and which profile is stale — with photo evidence.

Reputation by location

Rating, review volume and response time per store, ranked so you know where to intervene.

How it works, end to end.

Get discovered on Google and Maps

1 · Get found

Your profile stays accurate and your dishes are searchable on Google and Maps.

Customer engagement through the profile

2 · Get chosen

Menus, hours and offers stay current wherever a guest is deciding.

Collect reviews automatically

3 · Get reviewed

Guests are asked at the right moment, and what they say feeds the next menu.

Questions we get asked.

Do you write fake reviews?

No. Retailr invites real guests to review a real visit and can suggest wording they're free to edit or ignore. The review is theirs.

Can we approve responses before they post?

Yes. You can auto-publish positive responses and route anything negative or sensitive to a person first.

How does dish-level ranking work?

Retailr matches review text against your menu items, counts mentions and tracks sentiment per dish, then ranks them per location.

Can franchisees add their own content?

Yes, within the limits head office sets — approved templates and editable fields, so local offers don't break the brand.

How many locations can one dashboard handle?

One or several hundred, grouped by region or franchise owner, with role-based access for each level.

Find out what your reviews already say.

We'll read your existing Google reviews with you and show you the dish ranking hiding in them.