Queue Management & Order Status Displays — restaurants, clinics, ticketing | Retailr

Queue & Order Status

Everyone waiting knows where they stand.

One system for order status boards, ticket queues and waiting rooms. Built for restaurants first — and the same screens run a clinic, a service counter or a ticket hall.

Runs on the TVs and tablets you already have.

Digital queue and waiting room display
Now serving A302
Order 214 ready

The order status board.

Preparing on one side, ready on the other. It updates straight from the kitchen, so nobody has to shout a name across the counter.

Preparing Ready for pickup 218 219 220 221 222 214 215 216 217 Average wait — about 9 minutes

Straight from the kitchen

Bump an order on the KDS and the board updates itself.

Text when it's ready

Customers can wait in the car or next door and get an SMS.

Half screen for promos

Run offers or brand content beside the numbers on the same display.

Drivers served too

Delivery pickups get their own lane so they stop crowding the counter.

Three pieces, whatever the queue.

Join

A QR code at the door, a kiosk ticket, or an order pushed in from your POS or KDS.

Wait

The screen shows position, ticket or order number and an honest wait estimate. SMS keeps people free to leave.

Call

Staff tap next from a phone or tablet. The board and the notification fire together.

Same system, different room.

A queue is a queue. Change the labels, the routing rules and the privacy settings, and the platform fits the building.

Order status screen in a restaurant

Restaurants & QSR

Order status boards, pickup lanes and drive-thru timing — fed by the KDS.

Order numbers · SMS ready alerts · Promo half-screen
Multi-counter queue display in a clinic

Clinics & hospitals

Route patients to pharmacy, lab or consultation, and push urgent announcements to every screen at once.

Multi-department routing · Token or initials only · Emergency override
Ticketed queue in a bank or government office

Ticketing & service counters

Banks, government offices, telecom stores and box offices — walk-in tickets and remote ones in the same line.

Numbered tickets · Counter assignment · Handling-time reports
Waiting area in a salon

Salons, spas & waiting areas

Check in by QR, wait somewhere more comfortable, and get called back by text.

Virtual check-in · Staff matching · Upsell on screen

Built for rooms where names shouldn't be on screen.

Healthcare and government waiting areas need a queue that calls people without announcing who they are.

Show tokens or initials instead of full names Route by department, not by counter number Push an emergency message to every screen instantly Control who can see the queue data by role

Talk to us about your privacy requirements — we'll walk through exactly what each screen displays.

Multi-counter waiting area display

Powerful features, simple setup.

QR check-in

No ticket printer. People scan, join and get notified on their own phone.

Multi-counter dashboard

See which counters are busy and move staff before the line builds.

Cloud content

Change what plays beside the queue from anywhere, for one site or all of them.

No new hardware

Any smart TV or Android screen, plus the tablets your staff already carry.

Questions we get asked.

Does it need a specific TV?

No. Any smart TV or Android-based screen works, and staff can call the next customer from a phone or tablet.

Can I manage multiple locations?

Yes — one dashboard covers a single site or a hundred branches, with per-location content and reporting.

Can the same screen show promotions?

Yes. Split the display so one side runs the queue and the other runs offers, videos or announcements.

Does it connect to our POS or KDS?

For restaurants, order status comes straight from the kitchen display. For other queues, tickets are created by QR, kiosk or staff.

Can we schedule content in advance?

Yes — promotions, videos and announcements can be scheduled by time, day or campaign.

Contact support

Show us your waiting area.

Tell us how people queue today and we'll map it onto the screens you already have.