Restaurants & QSR
Order status boards, pickup lanes and drive-thru timing — fed by the KDS.
Order numbers · SMS ready alerts · Promo half-screenLive order status
Nobody asks "is mine ready yet?" Ever again.
Order numbers on a screen at the counter and a text to the customer's phone the moment the kitchen marks it ready — straight from your KDS.
Driven by your kitchen displaySMS when readyRuns on any TV
How it works
Four steps. Nobody on your team touches the board.
01#214
Order placed
At the counter, a kiosk, a screen or online — it gets a number.
02Preparing
On the board
It appears under "Preparing" on the counter screen.
03Ready
Kitchen bumps it
One tap on the KDS moves it to "Ready".
04SMS
Text sent
The customer's phone buzzes, wherever they're waiting.
On screen
The order status board.
Preparing on one side, ready on the other. Big enough to read from the door.
Straight from the KDS
No one updates the board — the kitchen's bump does it.
Promos on the same screen
Split the display: numbers on one side, today's offer on the other.
Delivery driver lane
Drivers see their pickups separately and stop crowding the counter.
Any TV
Runs on a screen you already have, via Fire TV or the Retailr player.
By text
Let them wait in the car.
Customers don't have to stand and watch the screen. They get a text when their order is ready — so your counter stays clear and your dining room isn't full of people waiting for takeout.
Text sent automatically when the kitchen marks it ready
Phone number captured at the order — no app, no sign-up
Optional "running late" update for large or catering orders
Every number that orders becomes a contact you can reach again
Why restaurants switch it on
A calmer counter changes the whole shift.
Staff stop fielding questions
The screen and the text answer "is mine ready?" so your team doesn't have to.
No lost buzzers
Nothing to hand out, collect, charge or replace.
Waiting feels shorter
People who can see progress complain less than people staring at a counter.
Busy hours stay orderly
Pickup, dine-in and delivery drivers each know where to look.
Not a restaurant?
The same screens run any queue.
Clinics, service counters and waiting rooms use the same system with ticket numbers instead of orders.
Clinics & hospitals
Route patients to pharmacy, lab or consultation, and push urgent announcements to every screen at once.
Multi-department routing · Token or initials only · Emergency override
Ticketing & service counters
Banks, government offices, telecom stores and box offices — walk-in tickets and remote ones in the same line.
Numbered tickets · Counter assignment · Handling-time reports
Salons, spas & waiting areas
Check in by QR, wait somewhere more comfortable, and get called back by text.
Virtual check-in · Staff matching · Upsell on screenQuestions we get asked.
Does the kitchen have to update the board?
No. When the kitchen bumps the order on the KDS, the board and the text update on their own.
Does the customer need an app?
No. They get a regular text message using the number from their order.
Can the same screen show promotions?
Yes — split it so order numbers run on one side and offers or menu content on the other.
Does it work with our POS?
It runs from the Retailr kitchen display, which takes orders from Clover and other POS systems, kiosks, QR and online ordering.
What screen do we need?
Any TV with an HDMI port, using a Fire TV Stick or the Retailr Media Player.
Clear the counter this week.
We'll set up a live order board and ready texts on the demo using your menu.