Privacy Policy for QueueConnect Queue Management

This Privacy Policy applies specifically to the QueueConnect Queue Management Android application available under the package name com.retailr.queuemanagement, as well as related QueueConnect services that directly support the App.

1. Who Uses the App

QueueConnect is designed for businesses, clinics, hospitals, salons, restaurants, service centres, government offices, and other organizations that manage customer or visitor queues. The organization that creates or manages a QueueConnect account may be responsible for deciding what customer information is entered into the App and how that information is used.

2. Information We May Collect

The information collected depends on the features enabled by the business using QueueConnect.

2.1 Account and Business Information

• Name and contact information of an authorized account user
• Email address, phone number, username, or other sign-in information
• Business or organization name
• Account preferences, queue settings, counter settings, and branding choices

2.2 Customer and Queue Information

• Queue or token number
• Customer or visitor name, when the business enables this option
• Customer phone number, when the business enables this option
• Queue status, service status, assigned counter, resource, or staff member
• Time-related information such as token creation time, call time, and completion time
• Notes or other information entered by an authorized business user

Businesses should only enter information they are authorized to collect and should avoid entering unnecessary sensitive information. QueueConnect is not intended to store medical diagnoses, treatment records, payment card information, government identification numbers, or other highly sensitive records.

2.3 Device and Technical Information

• Device type, operating system, app version, and language
• IP address and basic network information
• Device identifiers or application instance identifiers
• Push-notification registration tokens
• Diagnostic information, error logs, and crash information
• App activity required to operate, secure, and troubleshoot the service

2.4 Notification Information

When notification features are enabled, QueueConnect may process a customer phone number, notification token, token number, queue status, and message content to send queue alerts through push notifications or SMS. Messages are sent only as part of the queue-management service configured by the business.

3. How We Use Information

We may use information to:

• Create, authenticate, and manage business accounts
• Add, update, call, assign, recall, complete, or remove queue tokens
• Synchronize queue information with connected QueueView Live TV displays
• Send operational queue alerts, including turn and status notifications
• Save account settings and user preferences
• Provide customer support and respond to inquiries
• Monitor performance, diagnose errors, and improve reliability
• Protect the App, users, and services against fraud, misuse, or security threats
• Comply with applicable legal and regulatory obligations

4. Legal Bases for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Performance of a contract or provision of the requested service
• The legitimate interests of operating, securing, and improving QueueConnect
• Consent, where consent is required
• Compliance with a legal obligation

5. How Information May Be Shared

We do not sell personal information. We may disclose limited information in the following circumstances:

• With the business account: Authorized staff and administrators of the organization using QueueConnect may access queue information associated with their account.
• Service providers: We may use hosting, cloud infrastructure, database, notification, SMS, security, analytics, or error-reporting providers that process information on our behalf to operate the App.
• Connected displays and services: Queue or token information may be synchronized with QueueView Live or other Retailr services configured by the business.
• Legal and safety reasons: We may disclose information when required by law or when reasonably necessary to protect legal rights, safety, security, users, or the public.
• Business transactions: Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of business assets, subject to appropriate safeguards.

6. Third-Party Services

QueueConnect may rely on third-party technology providers to deliver functions such as cloud hosting, database storage, push notifications, SMS delivery, diagnostics, and app distribution. These providers may process limited technical or personal information only as required to provide their services and are subject to their own privacy terms.

Google Play Services or Firebase services may be used for app distribution, notification delivery, security, diagnostics, or crash reporting. Businesses may also configure external SMS or messaging providers for customer notifications.

7. Data Retention

We retain account and queue information only for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, meet security requirements, and comply with legal obligations. Retention periods may vary based on the type of information and the settings or instructions of the business account.

Queue records may be deleted or anonymized when they are no longer required for the service, when an account is closed, or when a valid deletion request is completed, unless retention is required by law.

8. Data Deletion and User Choices

An authorized business account holder may request access, correction, export, or deletion of account-related personal information by contacting us using the details below. Customers or visitors whose information was entered by a business should generally contact that business first because the business controls the queue record and determines why it was collected.

Users may disable push notifications through their device settings. Disabling notifications may prevent the App from delivering certain operational alerts.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Information transmitted between the App and supported servers is protected using secure network protocols such as HTTPS where applicable.

No electronic transmission or storage system is completely secure, so we cannot guarantee absolute security.

10. International Data Transfers

Information may be processed or stored in countries other than the country in which the user or business is located. Where required, we use appropriate safeguards for international data transfers.

11. Children's Privacy

QueueConnect is a business-management application and is not directed to children. We do not knowingly collect personal information directly from children through account registration. A business using the App is responsible for ensuring that it has an appropriate legal basis before entering information relating to a minor.

12. Privacy Rights

Depending on location, users may have rights to request access, correction, deletion, restriction, objection, or portability of their personal information. Users may also have the right to withdraw consent or submit a complaint to a local data-protection authority.

We may need to verify the identity and authority of the requester before processing a request.

13. Changes to This Privacy Policy

We may update this Privacy Policy when the App, our data practices, or applicable laws change. The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the App or other appropriate channels.

14. Contact Us